Eligible Items: Products purchased from Roar Living Australia Cordial Brand are eligible for return within 30 days of the purchase date, provided they are unopened, unused, and in their original packaging.
Non-Eligible Items: Change of mind, perishable goods, gift cards, and promotional items are not eligible for return.
Return Process
Initiate Return: Contact our customer service team at support@roarliving.com.au with your order number, details of the item you wish to return, and the reason for the return.
Approval: Upon reviewing your return request, we will notify you whether your return has been approved or denied.
Send Items Back: If approved, securely pack the item(s) and send them back to our return address provided in the approval email, including any proof of purchase.
Inspection: Once received, we will inspect the returned item(s) and notify you of the approval or rejection of your return.
Refund Process
Approval: If your return is approved, a refund will be processed to the original payment method within 14 days of receiving the returned item(s).
Rejection: If your return is rejected, we will notify you with the reason for rejection, and no refund will be issued.
Original Shipping Costs: Original shipping costs are non-refundable.
Exchanges
Damaged or Defective Items: Exchanges are available for damaged or defective items reported within 7 days of receipt.
Process: Contact our Customer Service team at support@roarliving.com.au to initiate an exchange, providing details and images of the damage or defect.
Shipping Costs
Customer’s Responsibility: Customers are responsible for return shipping costs.
Damaged or Defective Items: Roar Living will cover the return shipping costs for damaged or defective items.
Damaged or Defective Items
Reporting: Report any damaged or defective items to support@roarliving.com.au within 7 days of receipt, providing photographic evidence of the damage or defect.
Replacement or Refund: Upon verification, we will offer a replacement or refund, depending on availability and customer preference.
Contact Information
Inquiries: For any questions or concerns regarding returns, please contact our Customer Service team at support@roarliving.com.au
Final Discretion
Right to Decide: Roar Living Australia reserves the right to make the final decision on all return, exchange, and refund cases.
Policy Amendments: Roar Living Australia may amend this Return Policy at any time. Any amendments will be effective upon posting on our website.
